Delivery

Our cut-off time is 1pm from Monday to Friday. Orders placed after this time will be dispatched on the next working day. 

Please note that this timeframe does not include the delivery time of the postal service. Once we have dispatched your items, we will send you a reference number so you can track the progress of your order. During peak periods, we may not be able to guarantee next-day delivery.

MADE TO ORDER
If we already have the right item made in your size in our studio, it will only take the regular shipping period between 0-5 working days. If we have to make the item especially for you then you should expect at least another 1-3 weeks depending on the item.

All made to order jewellery can not be refunded or exchanged.

INTERNATIONAL DELIVERY
International delivery costs £6.5 for royal mail international track and signed. A signature will be needed or will most likely be held at your local depot. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are advised to check these details themselves before placing an order. International items are often handled by more than one postal service. Delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can occur, and often they are caused by customs checks, which can sometimes take up to 1-2 weeks. Always use the tracking number provided to get the latest updates on your order.

LATE AND LOST DELIVERIES
Once an order has been placed and posted, we cannot change the delivery address. We also can not be held responsible for delays caused by the postal service. If you are concerned you have not received your parcel please contact us via email us at contactus@nabilondon.com. Post can sometimes go missing, Royal Mail usually have a 2 week grace period before claims can be made in these situations. If this is the case, we will handle all responsibilities with Royal Mail. We ask that you wait the 2 weeks grace period. After, we can either post out another item or offer a full refund. 

Sometimes you may not receive an item but it has been classed as delivered by the postal service. In this situation we can not offer a refund or post another item out. In these situations, we advise you to check the tracking number and see who signed for your delivery. Some times a neighbour or a colleague will sign for it. In these situations the postal service should inform you. The postal service may also have your item in its local depot ready for you to collect. Each postal service is different, but if you fail to collect, the item will be returned to us and you will need to pay for another delivery charge. We always advise to use your home address for a delivery. 

NabiLondon cannot be held responsible for goods that are lost or delayed in transit.