Dear customer,
Thank you for your review regarding the peeling of the rose gold on your purchased ring. We apologize for any inconvenience caused and would like to address your concerns.
Upon reviewing our records, we noticed that you purchased the ring on November 22, 2023, and it was delivered to you on November 24. However, we believe there might be some confusion regarding the timeframe mentioned in your review, as it has been more than 4 months since your purchase. It is unusual for the rose gold to peel off within such a short period.
To resolve this issue, we kindly request that you contact our customer support team. We will be more than happy to assist you and find a suitable solution. Your satisfaction is our top priority, and we are committed to making things right for you.
Thank you for bringing this matter to our attention. We appreciate your feedback and value your trust in our brand.
Best regards,
Nabi